If you have already made a transaction, NitroEx will not make any refunds in such cases. The irrevocable nature of the crypto protocols doesn’t authorize any intervention and the trade can not be stopped once initiated.

Refunds can only be processed under certain circumstances. However, due to the specifics involved, we can not disclose the list of conditions where the refund is guaranteed.

Please ensure that you check with our support team for any refund-related queries and provide them with the entire payment information.