When uploading documents such as scanned copies or photos, NitroEx has certain parameters that need to be fulfilled.
Make sure that your upload documents meet the following guidelines:
Please check your network settings before uploading.
Ensure that your images are in proper picture format and not in .docx format. The acceptable formats are:
- .jpeg
- .jpg
- .png
- Ensure that your uploads do not exceed the size of 5 MB.
- Your image dimension should not exceed 6144x6144 px.
- If your file is within these parameters and still taking too long to upload, please take screenshots of your document and try uploading that instead.
If it still doesn’t work, please contact the NitroEx support team at support@nitroex.io