Account security

Your account security, identity verification, and recovery

NitroEx security
NitroEx crypto exchange is the most trusted cryptocurrency trading platform in the market. Earning the assurance of our clients has always been our foremost...
Mon, 5 Jul, 2021 at 3:20 PM
I can’t remember my password?
In case if you forget your password, please use the following steps to successfully troubleshoot and do a reset. Go to the Secure Login page. Click on Fo...
Mon, 5 Jul, 2021 at 3:21 PM
I need to update my phone details. How can I do it?
At NitroEx, email and phone numbers are the base identities of our users. You need to input correct credits while registering. In case if you have lost you...
Mon, 5 Jul, 2021 at 3:21 PM
Lost email access.
If you have lost access to your account, forgotten your email address, or think that your NitroEx account has been compromised by a cyberattack, we urge you...
Mon, 5 Jul, 2021 at 3:22 PM
Why can’t I reset my password?
NitroEx takes every possible precautionary measure to ensure the safety and security of our user’s trading accounts. With two-factor authentication, strong ...
Mon, 5 Jul, 2021 at 3:22 PM
What should I do if my account is blocked due to too many login attempts?
NitroEx security team monitors activity patterns and analyses deviations that could possibly be dangerous for our traders. We take every measure to secure N...
Mon, 5 Jul, 2021 at 3:22 PM
What is Two-Factor Authentication?
2FA or two-factor authentication is a vital security feature. It boosts account security and restricts anyone else from taking advantage of your account. Ev...
Mon, 5 Jul, 2021 at 3:23 PM
How can I use Google Authenticator as a login type?
Google Authenticator is a mobile security application that verifies user identities before granting access to their accounts. It is based on two-factor auth...
Mon, 5 Jul, 2021 at 3:23 PM
I suspect that someone logged into my account. What should I do?
If you detect any unauthorized account activity, you may notice some of these signs: Receive notifications or emails which you did not request. U...
Fri, 28 Aug, 2020 at 10:56 AM
I can’t reach my phone for Two-Factor Authentication (2FA)?
There may be a few reasons and circumstances where you unexpectedly wish to disable or reset the two-factor authentication (2FA) such as losing access to yo...
Mon, 5 Jul, 2021 at 3:24 PM